Terms and Conditions

These Terms and Conditions govern the relationship between AltaFicha Casino and any player who registers or uses the platform. By creating an account and using any of the services provided, you confirm that you have read, understood, and agreed to these terms in full. Please review them carefully before depositing or wagering.

1. Eligibility and Account Registration

To register and play at AltaFicha Casino, you must satisfy the following conditions:

• You must be at least 18 years of age
• You must be accessing the platform from a jurisdiction where online gambling is legal
• You must not be a resident of any restricted territory as defined by the operator
• You must provide accurate, truthful, and current personal information during registration
• You may only hold one account at any time — duplicate accounts will be closed and balances may be forfeited

AltaFicha reserves the right to request supporting identity documentation at any stage. Failure to supply requested verification documents within the specified timeframe may result in account suspension.

2. Know Your Customer (KYC) Verification

All players are required to complete identity verification before any withdrawal is processed. The standard documents requested include:

• Government-issued photo identification (passport or national ID card)
• Proof of address dated within the last three months (utility bill or bank statement)
• Proof of payment method (card photo or e-wallet screenshot)

AltaFicha operates in full compliance with anti-money laundering regulations and may request additional documentation at its discretion.

3. Deposits and Withdrawals

3.1 Deposits

Deposits are processed instantly in most cases. The minimum deposit is €10 for card and e-wallet methods. The casino does not charge deposit fees, though your payment provider may apply their own charges. All deposits must originate from a payment method registered in your name.

3.2 Withdrawals

Withdrawals are only released to verified accounts. AltaFicha reserves the right to apply additional verification checks on any withdrawal request.

4. Bonus Terms

4.1 Welcome Bonus

The 300% welcome bonus up to €2,000 is available to new players on their first deposit only. The following conditions apply:

• Minimum qualifying deposit: €20
• Wagering requirement: 35x the bonus amount
• Maximum bet while bonus is active: €5 per spin or round
• Bonus validity period: 30 days from date of credit
• Bonus funds are non-withdrawable — only winnings generated through wagering may be withdrawn

4.2 General Bonus Rules

• Players may only hold one active bonus at any time
• AltaFicha reserves the right to withdraw a bonus offer at any time without prior notice
• Bonuses are intended for recreational play and must not be systematically exploited
• Any attempt to abuse bonus conditions, including but not limited to the use of related accounts or wagering patterns designed to guarantee profit, will result in bonus cancellation and possible account closure
• Bonus games contribution rates: slots 100%, table games 20%, live casino 10%, sportsbook 25–50%

5. Responsible Gaming

AltaFicha is fully committed to promoting responsible gambling practices. Players can access the following tools directly from the account settings panel:

• Deposit limits — set daily, weekly, or monthly caps on deposits
• Loss limits — restrict the maximum amount you can lose in a given period
• Session time reminders — receive alerts after a set duration of play
• Reality checks — on-screen notifications at regular intervals
• Self-exclusion — temporarily or permanently block access to the account
• Cool-off period — take a short break from the platform without full exclusion

If you believe you may have a gambling problem, please contact our support team at support@altaficha.online or reach out to the National Problem Gambling Helpline at 1-800-522-4700. GamCare provides free, confidential support and can be reached through their official support channels.

6. Fair Play and Prohibited Conduct

The following activities are strictly prohibited:

• Collusion with other players or casino staff
• Use of automated software, bots, or artificial intelligence tools to influence gameplay
• Exploiting software bugs or errors without reporting them to support
• Money laundering or any form of financial fraud
• Operating multiple accounts under different identities

AltaFicha monitors all account activity for signs of prohibited conduct. Accounts found to be in violation will be suspended, balances seized, and relevant information may be reported to the appropriate authorities.

7. Privacy and Data Protection

AltaFicha collects and processes personal data in accordance with applicable data protection regulations. Your data is used to manage your account, process transactions, comply with legal obligations, and improve the service. Data is never sold to third parties for marketing purposes. Full details are set out in the Privacy Policy, accessible from the account dashboard.

8. Limitation of Liability

AltaFicha provides the platform on an “as is” basis. While every effort is made to ensure continuous availability and fair gameplay, the casino does not guarantee uninterrupted access. AltaFicha is not liable for losses resulting from technical failures, third-party service disruptions, or player misuse of the platform.

9. Governing Law

These Terms and Conditions are governed by applicable international gaming regulations. Disputes that cannot be resolved directly with the support team may be referred to an approved independent dispute resolution body.

10. Amendments

AltaFicha reserves the right to amend these Terms and Conditions at any time. Changes will be communicated via the website and, where appropriate, by email. Continued use of the platform following any amendment constitutes acceptance of the revised terms.